Shipping & Exchange Policy

At Niva1, we are committed to delivering excellence. To maintain our quality standards and provide a seamless shopping experience across our Website and Mobile Application, we have established the following international guidelines:

1. Eligibility for Exchange

We accept exchange requests within 7 days of delivery, provided the following conditions are met:

• The product received is physically damaged or defective.
• The item delivered does not match your original order.
• The package is incomplete (missing original labels, tags, or packaging).

How to File a Claim:

To initiate a dispute, please share clear photographic evidence of the issue with our support team at info@niva1smcprivate.com or via WhatsApp at +92 309 4477744.

Resolution:

Our team evaluates every case individually to ensure a fair outcome. Once a claim is approved, a replacement of equivalent value will be dispatched along with the customer's subsequent order.

2. Shipping & Custom Duties

All logistics expenses, including shipping, handling, and any destination-specific custom charges or import taxes, are the sole responsibility of the customer.

3. Non-Exchangeable Items

Please note that the following items are final sale and cannot be exchanged or returned:

• Items purchased during Sales or Promotions.
• Unstitched fabrics that have been stitched or altered.
• Articles from our M. Luxe Fabric collection.

4. Refund Policy

Niva1 maintains a "No Refund" policy. We do not offer money-back guarantees on any purchases made through our digital platforms.

5. Order Cancellation & Store Credit

For payments made via Credit Card or PayPal, cancellations are only permitted within 12 hours of order placement. In such cases, we do not issue a cash refund; instead, the customer will receive a digital coupon of the same value, valid for use on our Site or App for 60 days.

6. Order Management

Niva1 reserves the right to cancel any order without prior notice. Common reasons include stock unavailability, quality control failures, or technical pricing errors.

7. Data Privacy

Your security is our priority. We do not store sensitive credit card information nor share your personal data with third-party entities.

Niva1 Product Disclaimer

Visual Representation:

We strive for 100% accuracy in our product photography. However, due to professional studio lighting and variations in mobile/monitor displays, the actual color of the garment may vary slightly from the screen image.

Embellishments:

Please be aware that outfits used in shoots may feature extra styling elements or embellishments that might differ slightly from the retail version.

Product Specifications:

Detailed descriptions are provided for every item on our Site and App. We strongly recommend customers review these details before finalizing their purchase.